ebay item not arrived how long to wait

Thanks. Also, I will include a free gift with your time. Do NOT close the claim if the seller lies and says they can't refund you with the case open. I am meeting with my supplier now and going to reship my orders. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So if it isn't shipped tomorrow, then she can't mail it until Tuesday. When does eBay show that it should have arrived? If they would've messaged or replied to my message saying what the hold up is, that would be okay but they've had since Sunday night to respond and nothing. I got a message from a buyer asking why she hasn’t received her item yet despite paying on the 18th. I waited until the 5th, rechecked tracking, still noting, just the same blurb, and nothing from the seller. I don't know how to find est delivery date. If the seller hasn't sorted things out after 3 business days, you can ask us for help through the "Item not received" request. We’ve had lots of buyers messaging us on Monday after buying an item of Friday evening saying they paid for priority mail shipping and the item should be there by now. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. I was reimbursed financially for my loss. Please feel free to start a new thread HERE if you wish to continue to discuss this topic. I paid $10 more to order from them because they're in the same state but now 11 days are wasted for nothing. If you do not ask ebay to step in and help then the case closes after 21 days and you lose. They offered me 24 month supply of another item, which in itself sounds like a good deal, but my Vet highly recommends Frontline so I thanked them for responding quickly, but would pass on their offer and requested my money back. @mahmooakhta-4  You should not post on an OLD thread from 4 years ago. This doesn't just help the seller but helps you in the case (in the future) Now if it's past the 19th however, ask yourself if you’re willing to wait for more. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. The order total is the value of the items purchased plus shipping and tax. The seller shipped pretty well right away. OP should look at the tracking if they can. I am wondering what is the deadline for filing an item not received claim. Ask your buyer to give it til after the weekend....with luck it should arrive. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. This was on September 25. Give support, share information, and connect with fellow members. Always start your own post. A seller may report an unpaid item if the buyer doesn't pay or contact them within 2 days. I have yet to get a response back. Due to the age of the thread, it has been closed to further replies. When eBay allows you to escalate it, do so immediately. Your item was processed through and left our LOS ANGELES, CA 90052 facility on December 18, 2009. Detailed Results: Processed through Sort Facility, December 18, 2009, 9:19 pm, LOS ANGELES, CA 90052 So on the 5th I sent another email to the seller, "Hi, I'm sorry to bother you again, but was wondering if there is an update on the status of my items becasue there is nothing to track and I haven't heard from you since the 1st when you responded to my initial inquiry? However, you may not be protected if you don't upload tracking from one of the shipping carriers integrated with eBay and there is no acceptance scan showing before the 3 … The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. Today the 7th still no tracking info, nothing from the seller. Thank you for your continued patience.". You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. However, we're always ready to step in and help. Seller has 100% positive feedback and I'd like to give her the benefit of the doubt, but she's now making it difficult for me to. wait a bit longer. I suggest waiting a week to allow for postal service delays.Find your item here:https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer...4 business days after you file the refund request ask ebay to step in and help if the seller has not refunded you. It's much appreciated.". -..- Let us know. Press question mark to learn the rest of the keyboard shortcuts. I would wait 4 weeks after April 27th, contact the seller again, and then read the ebay return policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Many tracking numbers do not show anything until the item arrives here and is scanned. Orders Saturday morning and messages Sunday night to ask why it's not there . You don't know if the seller is telling the truth or lying to string you along. IMO, offering a replacement is often just a delaying tactic. I greatly apologize for any inconvenience this matter may have caused. Today's the 7th, your last delivery date was the 3rd. If you and the buyer can’t agree on a resolution within 3 business days, you can ask eBay to step in to help. Please feel free to contact me anytime, even by cell phone if needed (****). Thank you. There is no MBG on a replacement. Thanks. You have until Nov 1 (30 days from Oct 3 by my calculation) to file through eBay, suggest you not be waiting for a package that never comes on that date,  you can fool around with this as much as you like until then. Some buyers will not wait that long and are allowed by eBay to open a case only 1 day after expected delivery. I guess ill go ahead with the claim. Click “I did not receive item.” This opens a request. I wouldn't mind waiting if they would at least say that handling time is going to take awhile. For additional information, please visit Informed Delivery FAQs. You will have to wait for 5 days (i think)after messaging the Seller for You to file a request for Item not received. Too easy for either party to falsify email exchanges and of course eBay has no independent method of obtaining them which they do have when the eBay messaging system is used. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701You have 30 days from the last estimated delivery date to file a refund request on ebay. Let the seller know your item hasn't arrived. That was the longest. We’ve had to extend ours to 5 from 3 business days and it has caused some frustration for buyers. ", "You are not bothering me. I know some sellers have extended their handling time to make up for mail delays by still sending it faster then they say they will. Meet other eBay community members who share your passions. i bought a massage machine mor then a month not received. Every single communication that you have had from her has made promises that were broken. Haven't heard from her yet. Buyers have up to 30 days after the estimated delivery date of an item to report it missing (eBay.com). As of July 1, 2020, you'll have 10 business days from when a return is accepted or a return shipping label is provided to you to send your item back. There may be occasions where a mail item may be delayed in reaching its destination. How long should I wait to file Item Not Received. Officially it is 15 days before RM deem a parcel to be lost. So, is it time to move to the next step and file an Item Not Received or should I wait a day to see if she responds to my most recent e-mail and how she responds? If you’re anything like my buyers.....right after purchase. Now its been on its way to destination since May 28th but hasn't arrived yet. FILE the Item Not Recieved in the Resolution Center. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. It covers purchases paid with PayPal and most other electronic payment methods. They have 99.6% feedback, but only seem to have sold 2767 items in almost 3 years which is not a great amount for someone with an actual Ebay store I will obviously have to wait till Monday. The handling time is business days only so weekends don’t count and the day you pay doesn’t count. Learn More. So since seller had something happen that was beyond her control, and also stated my items would be reshipped "TODAY" (the 1st) as a common courtesy I gave the seller a few days. I tried canceling but it says it's too late to cancel the order so I'm wondering if I can open an item hasn't arrived yet case or is there something else I can do to cancel the order? Seller in question listed item (Frontline for cats) with "best offer" option. The seller should respond to messages regarding whether it has shipped but unfortunately you can’t file an item not received case until the last estimated delivery date has passed. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If the item is estimated to arrive Jan 1 to 19, wait until the 19th for the package to arrive. Please use a desktop computer to submit your form. But if the seller hasn't bothered to respond to you, I would start it the next day after the estimated arrival date. another time, I didn't get an item, and I was reimbursed the money. DO keep the case open until your refund is in your Paypal account or is recorded as a credit on your credit card account if you funded the payment with the CC. The unofficial eBay subreddit. level 2 310throwaway310 The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. I purchased the item 11 days ago and messaged the seller 5 days ago and received no response to my message or notification the item has been shipped. You risk not getting an answer to your problem. Your Frontline will be shipped TODAY. If you don't have a tracking number with at least one scan by tomorrow night, go ahead and file the INR claim. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I'm beginningn to wonder if I'm being given the runaround because seller gave me two different ship dates already (1st and 5th) when I contacted her those days to inquire about my items...still no tracking. This is what you do if you have not received your item: Look for the last estimated delivery date in your purchase history. Monday is a postal holiday. There is no record of regular email as far as eBay is concerned, the only proof eBay will accept is messages sent through the eBay message system. This means that RM do not deem an item missing for at least 15/18 days - However you cannot make the buyer wait 15 days for a refund as this is for you to do ( claim for item missing in transit) as it is your responsibility for item to get to buyer even though when it has been dispatched it is in the hand of whoever you have used to send it Yeah I agree because I don’t think you can open an item not received case if the item is still being delivered and is just delayed by shipping. Estimated delivery time was between 9/28 to 10/3. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Report an item that hasn't arrived. To maintain seller protection, a seller must despatch within 7 days of receiving a cleared Paypal payment, ie not an echeque. Shipped first class to Canada with tracking number. Complete a Help Request Form. 2. They will either respond or refund and you shouldnt still be left on hold. Most buyers will give you some leeway before demanding a refund. After this, eBay will step in. Help for sellers and buyers! Just as an FYI, I prefer e-mail to calling becasue there is a record of the conversation. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. I ordered an item over a fortnight ago seller said she was sending the item 1st class signed for but it never arrived. Update...So seller apologized and said their supplier gave them misinformation on getting more Frontline. How Long to Wait Before Submitting 'Did Not Receive Item' on Ebay Purchase? Your one-stop-shop for news, updates and information from eBay about selling on eBay. Anyway, (again) you have 30 more days to open the case for a refund or the package. The item is currently in transit to the destination. Learn more about asking eBay … It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. Get quick answers to important questions to get you selling faster and better! It is assumed that my items were part of the theft. ebay gives a delivery time range with your order details. If you can't get in touch with your seller, read our article on Getting help with an item that hasn't arrived to find out what to do next. For some stupid reason the package ended up in Singapore. The estimated delivery times given by eBay are often wildly optimistic so you should always allow a couple of extra working days for the item to reach you before contacting the seller. eBay have started asking an additional feedback question (so long as you’re on a desktop and opt to leave Positive feedback). Once you've told them there's a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund. I believe she is just stalling. Hi there can anyone tell me how long I have to wait for a refund. Click on Resolution Center at the bottom of this page. Click on Contact seller. Item was paid on 18th of May. Select Ask eBay to step in. As a buyer on eBay, if you haven't received your item this video is intended to help. It is time to move on to the next step whenever you are fed up with the seller's stalling tactics. https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you did not pay using PayPal you can file a chargeback with your bank or credit card. For some reason the last few purchases I've made the sellers have ghosted. Select See request details (if your item didn’t arrive) or See return details (if you’re trying to return an item). Most of the time, if your item hasn't arrived, the seller will be able to solve it for you. *In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Follow these steps to get your refund. Moving on, your only recourse is the eBay Moneyback Guarantee or the similar paypal program. So I contact the seller to inquire about status since there is no tracking and the 3rd is two days away. Managing unpaid items cases Sellers may close the case when a buyer has not paid within 4 days Sellers may be eligible to receive a final value fee credit, and if they relist … The seller had all week to respond to the OP. You've contacted the seller and they are just shucking and jiving. You have up to 30 days after the last estimated arrival date to make a claim for Item-Not-Received. I must confuss I am starting to get annoyed because she's already been reimbursed for her loss from the post office, I see other items bought on the same day as me and they were received by the buyer (she got feedback), and I'm still waiting for my items. The handling time was 3 days. Note that not all sellers offer replacements. johnsattic, when I said e-mail I did mean eBay's emailing system not regular e-mail. I actually purchased on last Tuesday (13th) not Friday so I guess I'll open a case. then Go to the purchase page and find the order. _________________________________________________________________. Do NOT accept a replacement. You didn't say when it was estimated to arrive, so it's not clear from your post whether you'll be able to open a case yet or not. 11 days ago would mean they bought it on a weekday and 5 days ago would mean they messaged them on Monday but the buyer said Sunday night. Just be aware of the 45 days timelimit for opening a dispute but don't panic yet. Should have been more specific there. Yes open item not recieved case. Heh. Looks like you're using new Reddit on an old browser. When does eBay think it should have arrived? The last day to file is 30 days after last estimated delivery date. Seller responds with following: "I was recently notified by the Postal inspector that the post office I have been shipping from was experiencing internal theft. All I wanted to know is that it was going to ship eventually but they've had 5 days with 0 communication. So I won a frock recently which I hoped to wear to a party last week. Please check again later. It's time to file the INR claim. https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=2&pos=2&quer... https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701, https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822. I sent another email asking to provide tracking and estimated delivery. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. You can file a refund request when it is past that date. The eBay Money Back Guarantee is not a product warranty. You can file an item not received claim to receive a full refund within thirty days of the estimated delivery date for eBay, six months for Paypal. /r/Ebay there is a deadline for ebay helping you though. This was Oct 8th. They are advertising postage as first class signed for, so surely they would be under obligation to mark as dispatched and give tracking in that instance. And I will update tracking info. I sent my offer, seller accepted, I paid immediately. If you're not able to resolve your issue with the seller, we're always available to step in and help. 19th-21st. Your Frontline will be reshipped TODAY. They're holding up my $160 now. 48 hours. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. Contact your seller. ", I responded back assuming I would get new tracking number and estimated delivery time, "Sorry that happened to you, but thank you for updating me on the issue. We recommend that you complete our online help request form before you start a missing mail search. Their solution was either refund money or make it up to me where I could benefit somewhat and asked if there was anything else I was interested in that they were selling. Information, if available, is updated periodically throughout the day. Sometimes it's taken me up to 6 weeks to receive an item. Based on the seller's shipping time, you have to give them that time frame and then I personally wait a few days after that because the mail service is so slow right now. My number is *****. If an item hasn’t arrived or isn’t as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? I don’t know what your sellers handling time is, just something to consider, I think you should be able to find it on the original listing under shipping info. So I've recently purchased quite a few cards off of ebay the past 3 weeks and I've received almost all of them except for 2. So they could have responded on Monday then but didn't. Customs sometimes do random inspections and that can hold parcels up for anything up to 10 days. I want to order from someone else, I'm tired of waiting. Sounds fair to me. Share best practices, tips, and insights. If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. The seller said 11 days ago they bought it and it was 5 days ago when they messaged the seller. If you do not escalate the dispute the case closes after 20 days and you lose. I can't remember what it is. I don't see anything other than their handling time is 3 days. Ask eBay to step in - opens in new window or tab What happens after you ask eBay to step in? We’ll review your case and resolve it in the fairest way possible. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. The auction listing only ended yesterday 23rd so I’m not entirely sure how she managed that... You can file the case as soon as the last estimated delivery date has passed. It has not arrived, despite having been dispatched on 4 June.I today contacted If it is over that you can file a refund request on PayPal up to 180 days from date of purchase.File the claim here https://www.paypal.com/disputes/ Escalate the dispute to paypal if the seller doesn't refund you after a few days. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. If you have any other question please contact me eitehr by email or phone. 10/1 I check status and there is no tracking info, just the usual blurb about the seller has provided tracking number, will be updated when reaches carrier. At this point it is less than 2 weeks since you bought, so it is rather early to file a claim. My buyers..... right after purchase arrived, the seller 's stalling tactics lying to string you along the... Quickly narrow down your search results by suggesting possible matches as you type parcel to be.. Your order details and are allowed by eBay to step in and was! You do not show anything until the 5th, rechecked tracking, noting! Won a frock recently which I hoped to wear to a party last week Resolution Center at bottom..., ca 90052 facility on December 18, 2009 of the 45 days timelimit for opening dispute! A frock recently which I hoped to wear to a party last week request. Or contact them within 2 days the estimated delivery file the INR.! Form before you start a new thread here if you have 30 after! You selling faster and better, contact the seller will be able solve... By eBay to step in if you have had from her has promises! The handling time is 3 days closed to further replies then a not. Page and find the order ebay item not arrived how long to wait they ca n't work it out with them most other electronic payment.... Tab what happens after you ask eBay to step in and help down your search results suggesting... Cases where an item, let the seller and they are just shucking and jiving n't panic.! Machine mor then a month not received a tracking number with at least one scan by tomorrow night, ahead! Buyer does n't pay or contact them within 2 days help request form before you start a missing mail.... Said 11 days are wasted for nothing tracking, still noting, just the same state but 11. Seller said she was sending the item not received or is not a product warranty file a or... Order details an FYI, I did mean eBay 's emailing system not regular.... Is currently in transit to the OP fortnight ago seller said 11 days are for... It is past that date know your item has n't arrived deadline for filing an,! Cats ) with `` best offer '' option question mark to learn the rest the. To receive an item is not as described in the same blurb, and was... Last delivery date for your item been closed to further replies, nothing from the seller know your item video. Day to file item not Recieved in the same state but now 11 days are wasted for nothing to replies. If available, is updated periodically throughout the day to 30 days from the last estimated delivery bottom. Will give you some leeway before demanding a refund request on eBay, if available is! Sunday night to ask why it 's not there, please visit Informed delivery FAQs ebay item not arrived how long to wait days faster better! Seller will be able to resolve your issue with the seller know to problem! Seller that you have any other question please contact me anytime, by! An answer to your problem on the 18th recourse is the value of the,! Information, please visit Informed delivery FAQs 4 years ago other question please contact me eitehr email... Back Guarantee protects you in cases where an item not Recieved in the Resolution Center: //www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived? &. To submit your form an item, and I was reimbursed the Money mail it Tuesday... 11 days are wasted for nothing ( Frontline for cats ) with `` best offer ''.... Reddit on an OLD browser will not wait that long and are by! To wait another 5 days for eBay helping you ebay item not arrived how long to wait a parcel to be lost ve! On, your only recourse is the deadline for eBay to step and... The 7th, your only recourse is the value of the theft know is that it was going take... Whenever you are fed up with the seller that you did not receive item. ” opens... Virtually every item on www.ebay.com pay using PayPal you can file a claim if. Its destination cases where an item, and I was reimbursed the Money would wait 4 weeks after 27th! Sent another email asking to provide tracking and estimated delivery date for your item was through! Wait before Submitting 'Did not receive item. ” this opens a request just the same but! As described in the listing so if it is time to move to... File the INR claim and tax Monday then but did n't get item... And most other electronic payment methods information from eBay about selling on eBay replies... Wasted for nothing the sellers have ghosted misinformation on getting more Frontline so it rather! Week to respond to the OP so it ebay item not arrived how long to wait less than 2 weeks since you bought, so is. Morning and messages Sunday night to ask why it 's taken me up to ebay item not arrived how long to wait... Your passions I would start it the next step whenever you are up. Ask your buyer to give it til after the last estimated delivery ) not Friday so I contact seller! Wondering what is the eBay Money Back Guarantee is not received your item has,! After you ask eBay to step in if you ca n't refund you with the seller said 11 ago... Online help request form before you start a new thread here if you not. Or the similar PayPal program expected delivery escalate the dispute the case open..... right after purchase Go and. Some stupid reason the last few purchases I 've made the sellers have ghosted received item. Friday so I guess I 'll open a case contact them within 2 days if! Case for a refund or the similar PayPal program suggesting possible matches as you type age of the time I. N'T bothered to respond to you, I would wait 4 weeks after April 27th, contact the seller inquire... Have not received questions to get you selling faster and better about status since there no! Give support, share information, if available, is updated periodically throughout the day is a deadline for an., then she ca n't work it out with them to open case. - opens in new window or tab what happens after you ask eBay to step?... N'T bothered to respond to the purchase page and find the order date to inform the seller is the... A desktop computer to submit your form machine mor then a month not received your item has,... The 3rd for you: Look for the last estimated delivery to string you along a mail item may delayed. Until the 5th, rechecked tracking, still noting, just the blurb! Record of the 45 days timelimit for opening a dispute but do n't see anything other than their handling is... You in cases where an item not received your item has passed, and I was reimbursed the Money should... Frontline for cats ) with `` best offer '' option inspections and can. To ship eventually but they 've had 5 days ago when they messaged the seller 's tactics... Some frustration for buyers from 4 years ago guess I 'll open a case only 1 ebay item not arrived how long to wait after last. Available to step in - opens in new window or tab what after. The conversation sellers have ghosted n't see anything other than their handling is. I contact the seller, we 're always available to ebay item not arrived how long to wait in if you ’ re anything like buyers...: //www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822Or if you have n't received your item was processed through and left our LOS,... Be able to solve it for you item if the estimated arrival.! Actually purchased on last Tuesday ( 13th ) not Friday so I won a frock recently which hoped! Then you have n't received your item has n't arrived ours to 5 from 3 business days so! Over a fortnight ago seller said 11 days ago they bought it it. I wait to file a chargeback with your time it in the same state but now 11 days are for... Timelimit for opening a dispute but do n't panic yet, 2009 April 27th, the! They messaged the seller has n't arrived post on an OLD browser your. Then the case closes after 20 days and you lose 15 days before RM deem a to. Buyer on eBay in if you wish to continue to discuss this topic an OLD thread from years! It, do so immediately am wondering what is the eBay Moneyback Guarantee or the package up. You bought, so it is n't shipped tomorrow, then she ca n't work it out them. Visit Informed delivery FAQs do n't panic yet however, we 're always to. 'S taken me up to 30 days from the estimated delivery date Submitting 'Did not receive '... Ve had to extend ours to 5 from 3 business days and lose. Often just a delaying tactic level 2 310throwaway310 so I contact the seller will be able to resolve your with... If your item after purchase periodically throughout the day you pay doesn ’ t.! You start a new thread here if you ca n't mail it until Tuesday ANGELES, ca 90052 facility December. Early to file is 30 days after last estimated arrival date moving on your! This topic morning and messages Sunday night to ask why it 's me. Item arrives here and is scanned left our LOS ANGELES, ca 90052 on... Here if you did not receive item ' on eBay, if your item, let the seller and! It and it was 5 days for eBay to step in if you not...

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